During a recent coaching session I was reintroduced to the Ladder of Inference, mental model. I remembered this older post (below) about the model and how we can use the Abstract / Concrete spectrum to help coach and support others.
But it also can be used to frame and re-frame a question during design thinking. I have been exploring many of these questions during a design thinking event this week in Melbourne and my critique would often move the question up or down the ladder, always seeking a good balance.
In design thinking we might call this Question Laddering - moving it up to be more abstract and generalised, or down to become more concrete and specific. A great technique and tool to explore in your next design session.